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Booking Terms & Conditions 

1. General

The letting of ‘the Property’ for any period (“the Tenancy”) shall be between 18 The Salcombe (“the Management”) and the person(s) named on the booking form (“the Tenant(s)”) such expression to include any other person occupying the Property with the Tenant(s), subject to the following booking conditions.

2. Rent

Rents shown are per night / week (or per short break, where applicable). All bookings are to be made directly with 18 The Salcombe.

 

3. Deposits and Balance Settlement

  1. To reserve your stay you will initially pay 25% of the rental fee as a non-refundable deposit for the booking.

  2. The remaining balance of rental fee, plus a refunable £750 'security damage deposit' will be invoiced separately, either 8 weeks before arrival, or immediately if it is less than 8 weeks before your arrival..

  3. The acknowledgement of the final balance payment received by the managment from the tenant will then set out arrangements for providing the tenant access instructions to the property.

  4. The managemenr reserves the right to cancel the booking and retain the 25% deposit if the full balance is not paid within a week of the final demand. The final demand shall be made if the full balance is not paid within a week of the due date shown on the tenants booking form.

  5. Provisional bookings will be held for 
2 working days only.

4. Security Damage Deposit

The refundable £750 security deposit is required 8 weeks before your stay. The sum of the 'security damage deposit' will be held p to 14 days following departure. The deposit will be released after inspection of the property and subject to its state and contents being satisfactory. ​

  1. We ask for the apartment to be left in a reasonable way when leaving the property after your stay.

  2. All breakages and damages must be paid for.

  3. Reasonable deductions from the deposit may be made for breakages or damage at the discretion of the management.

  4. We ask you to notifiy us of any breakages or damages to the property as soon as they have happened. This will enable us to try to replace / fix and damages before the next guests

  5. Should any damage exceed the value of the security deposit, the tenant is liable for the additional costs.​

5. Commitment 

Once confirmation of the booking has been issued by the management, the tenant is liable for the total rent unless a cancellation has been made in writing to the management. At that stage, the terms of the cancellation policy apply (see 6a below.)

6a. Cancellation 

  1. If a tenant cancels more than 60 days prior to their holiday, the 25% deposit paid to secure their booking will be retained. A cancellation must be made in writing to the management and upon receipt of notice of cancellation, the management will seek to re-let the property for the whole period of the booking. If the management succeeds in re-letting the property for all or part of the period booked, it shall refund the deposit monies retained less a £95 administration fee.

  2. If a tenant cancels less than 60 days prior to their holiday, the tenant is still liable for the full cost of the booking. A cancellation must be made in writing to the management and upon receipt of notice of cancellation, the management will seek to re-let the property for the whole period of the booking. If the management succeeds in re-letting the property for all or part of the period booked, it shall refund the guest an amount equal to the monies received less (1) the rental for the period that is not re-let and (2) an administrative charge of £95.00. If the management does not succeed in re-letting the property for any of the period, the tenant is liable for the full cost of the booking.

  3. The management advises that tenants take out separate holiday cancellation insurance.


6b. Exceptional COVID cancellation policy

 

  1. If official Covid Restrictions are put in place by the government preventing overnight stays in holiday rental accommodation, either nationwide or in the localised Devon area, the management will refund in full less a £95 administration fee. The tenant will be allowed to transfer their booking to a later date, however, they won’t then be able to ask for a refund, unless the Covid Restrictions are extended to cover the dates of their transferred booking. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The management’s standard cancellation policy will apply to the new booking if no restrictions are in place (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).

  2. If localised official Covid Restrictions are enforced in the guest’s area of residence, preventing overnight stays in holiday rental accommodation, the management will refund in full less a £95 administration fee. The tenant will be required to provide a copy of Official Government information detailing the travel restrictions that are preventing them from coming to stay and a copy of a recent utility bill showing their name and address.

  3. The tenant will be allowed to transfer their booking to a later date, however, they won’t then be able to ask for a refund, unless the Covid Restrictions are extended to cover the dates of their transferred booking.

  4. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The management’s standard cancellation policy will apply to the new booking if no restrictions are in place (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).

  5. If a tenant has been instructed to shield and is not permitted to travel, but no official lockdown restrictions are in place for their holiday dates, the tenant will be permitted to transfer their holiday to a later date for a £45 administration charge or cancel their booking subject to the management’s standard cancellation policy (see above in 6a. for details of the standard cancellation policy). The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The tenant will be required to provide a copy of the official letter informing them of their requirement to shield.

  6. If a tenant can’t travel because they are ill, either with Covid or with coronavirus symptoms, or if the tenant has to isolate because of contact with someone who has tested positive, the management’s standard cancellation policy will apply (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).   18 The Salcombe recommend that guests take out personal travel insurance to cover a cancellation under such circumstances.

  7. If after a booking has been confirmed, Official Government restrictions are introduced limiting the number of people who can stay overnight in holiday rental accommodation together, the tenant remains liable for the booking.  The tenant may either keep the booking and abide by number of guest restrictions or can choose to cancel but the management’s standard cancellation policy will apply (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).  18 The Salcombe recommend that guests take out personal travel insurance to cover a cancellation under such circumstances

7. Provisions

All bed linen, bath/hand towels for use inside property only, x2 tea towels, oven gloves, and Bramley hand soap and moisturiser are provided. Please note" There are no Pool or Beach towels  provided.

 

8. Unavailability

If the property shall be made unavailable for whatever reason before the commencement of the Tenancy, the Tenancy shall be cancelled and the rent paid shall be refunded. The tenant however shall not be entitled to any further damages.

 

9. Tenants Obligations 

9a. On arrival  

  1. Must arrive no earlier than 4pm and leave before 10am 

  2. To park in the allocated No:18 Parking place displaying the Guest permit at all times during your stay.

  3. Sign The Salcombe Apartments Visitor's Book at the front reception. 

  4. Sign  Holiday Renters carpark user agreement at the front reception

  5. Sign  and complete the "Swimming Pool User Agreement before using the pool. (The pool is open  between 29th April to end of September. Our insurance cover for the building does not allow visitors of guests to use the swimming pool or gardens.

  6. Read or have read and understood  The Salcombe Regulations linked to here.

 

9b. During your stay

  1.  To take excellent care of the property and its furniture, pictures, fittings and effects and leave it in the same state of repair and condition and in the same clean and tidy condition at the end of the tenancy as in the beginning. 

  2. To pay for any losses, damage or breakages to the property caused by the tenant or a member of their party. Appropriate costs will be deducted from the security deposit as necessary, following an inspection of the property upon departure. 

  3. Not to bring any pets.


  4. Under no circumstances may guests host parties or large gatherings at the property.

  5. There is no boat mooring available within this rental.

  6. Do not put any hot items on the kitchen surfaces and use coasters on the wooden coffee table in living space.

  7. Wipe away wine / coffee stains on the kitchen surfaces using warm soapy cloth.

  8. If spillages occur. on furniture , please do not use any chemicals to try to get them out.  Please let us know and we will arrange for professional cleaning to be undertaken if required.

  9. Ensure sure that outdoor furniture cushions are stored away in storage box provided when not in use. 

  10. Do not to cause an annoyance or become a nuisance to occupants of adjoining premises or local neighbours


  11. During the night time please be considerate of noise to other residents within the building.

  12. Not to smoke in any part of the property and to make sure cigarette ends are not left in the garden or at or near the front of the property.


  13. Please do not sit on the sofas in wet clothing or wetsuits.

  14. Do not run any appliances overnight nor when unattended to minimise the risk of fire.

  15. To permit the management reasonable access to the property for the purpose of inspection or to carry out necessary repairs or maintenance.

  16. Not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. 

  17. Not to sell or transfer the booking to another party without the management’s agreement


 

9c. On departure 

  1. Please check out of the property by 10am

  2. Strip beds and put linen and towels at the end of your bed

  3. Empty the fridge of all food

  4. Take out the rubbish  glass bottles tare put in the glass recycle bins outside recaption.

  5. Leave the property clean and tidy

  6. Return the keys and parking permit to the No: 18 key safe next to reception.

  7. Switch off the lights and lock all doors and windows

  8. Turn off the hot water tank and heating.

  9. Once checked out, please ensure you also left your allocated parking space as well,  as this will be required by our cleaning  and maintenance staff who will be preparing the property for our next guests.

 

10. Maintenance and repair

  1. The property is maintained to a high standard.

  2. The property will be cleaned prior to the beginning of every tenancy.

  3. In the event of a service or item fault, the tenant must inform the management to enable a repair / replacement / fitted as soon as is possible.  

  4. The management cannot be held liable for any loss arising from loss of use of the service / item within the specified time limit.

  5. The property management cannot accept responsibility for loss of utility services inside the aparment which can include heating, water, power and telecommunications that occur through no fault of the Owners but will do their best endeavours to get services reconnected.

11. Complaints

  1. Any complaint must be made known to the management during the tenancy.  

  2. No complaints will be entertained after the tenant has departed the property.

  3.  In specific regard to complaints about cleaning, the tenant is required to raise concerns upon arrival with the management and if required.  

  4. All cleaning concerns must be raised within 24 hours of arrival.  The management will not offer compensation for cleaning related complaints.

12. Personal injury & loss of tenant property  

The tenant or members of his/her party cannot hold the owners or management responsible for personal injury sustained or the loss of or damage to any personal belongings during their stay at the property. Use by the tenant of all facilities at the property is at the tenant’s risk.

13. Occupancy

Only named guests detailed in the booking form are permitted to stay at the property overnight.

 

14. Right to refuse

The management reserves the right to refuse any booking and in exceptional circumstances, to terminate, modify or alter arrangements made for the tenant.

15. Property Description

Within the limitations imposed by the advertisement of the property, the management believes that the property is fairly described. However, some changes do happen during the year and the management will make every effort to pass on any relevant information to prospective tenants. Should any further information be required about the property and its surroundings, it is always possible to speak to the management.

16. Things to note about the property:

  1. The indoor dining table and outdoor breakfast bar both seat up to 5 guests.

  2. We  only take bookings for children over the age of 8 years old due to the open steps down to the terrace and the low wall along the length of  the apartment's terrace.

  3. The apartment is in a central location in the town centre. The apartment sits conveniently adjacent to the ferry steps and next to The Ferry Inn. Please be aware  when you are outside there can be noise heard  from the Ferry Inn garden in the summer months and also people using the Ferry Steps adjacent to the property.

  4. The Ferry Inn have a beer barrel delivery Tuesdays at 9.30am. The barrels are stored in a room behind the bunk room / shower room which can be quite noisy but it is short-lived.

  5. There are communal laundry facilities  (2 large washing machines, 2 large tumble dryers) situated along the corridor from the apartment. The cost of a wash is £3.50, or £1 per dryer cycle.  Coins are needed to operate these machines.

  6. The shared waterside grounds / public area around Salcombe Apartments has a low sea wall of 60cm therefore children under the age of 12 years  must be supervised by an adult at all times.

  7. The swimming pools are in operation from open 29th April to the end of September. Pool opening hours are  08:00-20:00.   Guests are responsible for the safety of themselves and their children and children under the age of 15 years  must  be supervised in the water. As there is no life guard all guests are asked to sign a waver on arrival.  

  8. There is a restaurant (Dick & Wills) within the building.

  9.  ​There is no smoking permitted anywhere within the apartment or building .

  10. No pets allowed.

  11. View  The Salcombe Apartments Guest Regulations  before your stay with us.

 

17. Validity Clause

If any term or provision in these Booking Conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this Agreement and the enforceability of the remainder of this agreement shall not be affected.

 

 

18. Correspondence

All Correspondence regarding the booking / rent needs to be confirmed in writing to the Owners of 18 The Salcombe, Fore Street, Salcombe, TQ8 8JG or email 18thesalcombe@gmail.com 

Updated 30th Jan 2023

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